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Frequently Asked Questions 

How long will my order take to be delivered? 

Most orders are fulfilled withing 14 days, at busy periods they may take longer. 
Shipments are made by direct delivery from our own vehicles and by reputable courier. 

I can’t find exactly what I need can you help me find it? 

We offer a huge range of choices which can make it hard to find what you are looking for. If you need help you can always contact us (sales@portlantis.com or +(44) 01769 550 856) and we can do the hard work for you by drawing up a shortlist for your consideration. 

Can you help me design my logo? 

Yes – we have an in-house design team so just get in touch! 

I’ve only got a paper copy of my logo – is that OK? 

Yes, that’s no problem. We accept logos in all formats. Just give us a call on +(44) 01769 550 856 so we can discuss how best to help you. 

Can I get a discount? 

We aim to offer competitive pricing, especially on larger volume orders. Please contact us on +(44) 01769 550 856 or email us at sales@portlantis.com to discuss your requirements. 

Can I see a sample before I place my order? 

Of course! We're happy to supply a sample, but we must ask for it to be returned to us when you have made your decision. We are also happy to show you a sample of your stitched or printed logo before we put it onto your garments. 

Do you supply plain, non-branded, garments? 

Yes – all garments are available with or without decoration. 

When do I pay for my items? 

Standard customer accounts have 30 day payment terms which are usually settled electronically but we may ask for an up-front payment if we have not done business with you before or if you are placing a large order. Online purchases are paid for at time of order. To apply for a credit account please contact sales@portlantis.com

What is your Returns Policy? 

We cannot accept return of embroidered or printed garments because we cannot resell them - although if you have a faulty garment then please do get in touch with us . If you have ordered plain garments then we can accept them back, provided that they are in a good condition. 
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