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Telephone CALL US

+44 (0)1769 550 856

Email EMAIL US

sales@portlantis.com

FAQs

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Q: How long will my order take to be delivered?

  • A: On average, Portlantis delivers anywhere in the UK within 4 working days from receipt of order. 
  • Items which we carry in stock are despatched within 48 hours.
  • Non-standard items or items which require personalisation may take longer.
  • If you have a deadline, please ask. 
  • Shipments are made by direct delivery from our own vehicles and by courier.
  • Orders over £100 are delivered free of charge. Orders below this value, or orders with multiple location delivery points may incur an extra charge.

Q: I can’t find exactly what I need in the catalogue. Can you help me to find it?

A: The catalogue is very extensive, which can be a bit confusing, so it’s a good idea to contact us (sales@portlantis.com or 0118 977 4529) then we can do the hard work for you. In addition, we can source garments from outside the catalogue so please do tell us your exact requirements.

Q: I’ve only got a paper copy of my logo – is that OK? 

A: Yes, that’s no problem. We accept logos in all formats. Just give us a call on 0118 977 4529 so we can discuss how best to help you. 

Q: How will I pay?

A: Payment can be made online, by bacs or by cheque. Account customers will be invoiced and have 30 days in which to pay.

Q: Can I get a discount?

A: We aim to offer competitive pricing, especially on larger volume orders. Please contact us on 0118 977 4529 or email us at sales@portlantis.com to discuss your requirements.

Q: Can I see a sample before I place my order?

A: Of course! We are happy to supply a sample, but we must ask for it to be returned to us when you have made your decision. We are also happy to show you a sample of your stitched or printed logo before we put it onto your garments.

Q: Will there be a set-up charge for embroidery or printing of my logo?

A: If you are ordering a small quantity of garments then there may be a set-up charge, especially if you have a complex logo. However, once you have paid the set-up charge then you will never have to pay it again.

Q: Is there a minimum order?

A: No – you can have a single garment personalised if you want to, although there may be a set-up charge if it’s the first time you have ordered from us. Orders under ten items attract a £10 small order charge.

Contact Details

Portlantis Ltd
Rodsworthy House,
Ash Mill,
South Molton,
EX36 4QD
Telephone: 01769 550 856
Email: sales@portlantis.com

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