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Q: How long will my order take to be delivered?

  • A: On average, Portlantis delivers anywhere in the UK within 4 working days from receipt of order. 
  • Items which we carry in stock are despatched within 48 hours.
  • Non-standard items or items which require personalisation may take longer.
  • If you have a deadline, please ask. 
  • Shipments are made by direct delivery from our own vehicles and by courier.
  • Orders over £100 are delivered free of charge. Orders below this value, or orders with multiple location delivery points may incur an extra charge.

Q: I can’t find exactly what I need in the catalogue. Can you help me to find it?

A: The catalogue is very extensive, which can be a bit confusing, so it’s a good idea to contact us ( or 0118 977 4529) then we can do the hard work for you. In addition, we can source garments from outside the catalogue so please do tell us your exact requirements.

Q: I’ve only got a paper copy of my logo – is that OK? 

A: Yes, that’s no problem. We accept logos in all formats. Just give us a call on 0118 977 4529 so we can discuss how best to help you. 

Q: How will I pay?

A: Payment can be made online, by bacs or by cheque. Account customers will be invoiced and have 30 days in which to pay.

Q: Can I get a discount?

A: We aim to offer competitive pricing, especially on larger volume orders. Please contact us on 0118 977 4529 or email us at to discuss your requirements.

Q: Can I see a sample before I place my order?

A: Of course! We are happy to supply a sample, but we must ask for it to be returned to us when you have made your decision. We are also happy to show you a sample of your stitched or printed logo before we put it onto your garments.

Q: Will there be a set-up charge for embroidery or printing of my logo?

A: If you are ordering a small quantity of garments then there may be a set-up charge, especially if you have a complex logo. However, once you have paid the set-up charge then you will never have to pay it again.

Q: Is there a minimum order?

A: No – you can have a single garment personalised if you want to, although there may be a set-up charge if it’s the first time you have ordered from us. Orders under ten items attract a £10 small order charge.

Contact Details

Portlantis Ltd
Rodsworthy House,
Ash Mill,
South Molton,
EX36 4QD
Telephone: 01769 550 856

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